The commitment to protect human rights is important to the success of organizations in their role as global corporate citizens, as it directly affects the relationship with its stakeholders and particularly contributes to the motivation and commitment of its human capital with the Organization.

For Grupo Nutresa, human rights was consolidated as a management system, after identifying three major risks associated with operations:

  1. Violation of human rights by Grupo Nutresa companies, contractors, and their suppliers and marketers.
  2. Violation of the right of freedom of association and collective bargaining.
  3. Increase in occupational disease due to the lack of preventing health and safety at work.

For each of these risks, we have built a plan to the year 2020, which commits each one of the teams responsible for its influence in the materialization of these risks.

To ensure the protection of human rights by contractors and third parties, we have strengthened the knowledge of the policy through massive deployments, training and accompaniment audits.

With regard to freedom of association and collective bargaining, we have conducted workshops on the construction of agreements with union leaders, worker representatives and bosses, in order to continue forge relationships of trust that allow the collective agreements and conventions to be sustainable over time and ensure the employability and profitable growth of our businesses.



The management of human rights has evolved into a practical, functional system. Among the principal achievements is the understanding of the matter by managers, administrators and work teams on how each right contributes to promotion, respect and remediation. G4-HR2


Number of cases of discrimination and corrective measures adopted G4-HR3



Respect for the right of freedom of association and collective bargaining G4-HR4 G4-11

To minimize the risk of violating the right of freedom of association and collective bargaining, we held 10 training workshops on the construction of agreements and effective conversations for leaders and negotiation teams with 216 employees from the different companies. We also strengthened scenarios for discussion and participation to promote the identification and management of labor practices that are consistent with human rights. The functioning of the Coexistence Committees was strengthened and conversations were consolidated with union leaders and representatives of collective agreements, led by the Office of the Grupo Nutresa CEO, where a balance of the 2014 work plans was made and new job opportunities in 2015 were identified. A total of 16 conversations (conversatorios) were held, all with very positive results. During these meetings, “feedback” on the policy was received, monitoring was done on prior discussions and progress was made in managing human rights.

The Human Rights Tactical Committee received four complaints from union leaders, which were analyzed and given their due diligence. None was considered a violation of human rights.

Similarly, in 2014 no Grupo Nutresa workplaces were identified where freedom of association and the right to collective bargaining could be violated or threatened. In the different Grupo Nutresa companies, the rights of freedom of association, collective bargaining and strikes are respected and all of the companies work with their leaders not to engage in practices that undermine these guarantees. In this respect, we can cite the establishment of a protocol for collective relations, training in the construction of agreements and the human rights policy, among others.

We have identified significant potential risks in suppliers of dairy products, fresh fruits and vegetables and assembly services. In the cases mentioned, we established the evaluation of the existence of freedom of association, unions, collective agreements and mechanisms to ensure freedom of association as control measures. In addition, we explored the means to ensure non–discrimination. Finally suppliers conduct self–evaluations on the ten principles of the Global Compact, which include this risk.

The evaluation among suppliers was carried out only in Colombia. In the rest of the countries where Grupo Nutresa operates, we have not yet implemented the study and the classification of risks by category.


Employees with disabilities in the Coffee Business


Extension of our human rights practices to third partiesimg_t_181_ING

A total of 784 contractors and marketers (88 in person and 696 virtual connections) attended the deployment and training in the human–rights management system and policy, enabling us to extend the Grupo Nutresa work philosophy and commit its allies to its promotion and management.

Since 2012, we have enabled the portal www.gruponutresaenlinea.com with a self–assessment tool in the ten principles of the Global Compact, with which our suppliers are doing a self–diagnosis as a starting point to identify opportunities for improvement. To date, 215 self–evaluations have been registered through the portal. Additionally, an interactive training module on human rights was designed, which is gradually being enabled for all suppliers.

In 2014, clauses were included in contracts with third parties and marketers, in which the commitment to promote and respect human rights – in line with the policy and management defined by Grupo Nutresa and built together with its supply chain – is clearly expressed.

Likewise, during 2014 Fundación Nutresa held training workshops for 18 rural associations in Quindío, Montes de María and Chocó, to promote respect for human rights by small farmers who supply Grupo Nutresa with raw materials, such as cocoa, coffee, cashew and sesame.


The right to work in a safe, healthy environment

Since occupational disease is another of the high–impact risks for the businesses, we have progressed in prevention and relocation plans. In partnership with the directors of operations in the businesses, we are advancing in an investment plan in technology and work conditions that minimizes the incidence of disease.

For more information, see the chapter Good Labor Practices.


Risks in forced labor and child labor G4-HR5_G4-HR6

No work centers have been identified in Grupo Nutresa with a significant risk of cases of child exploitation.  Grupo Nutresa has a strict policy of not hiring minors, so that they can legally enter into work contracts with the authorization of their parents and the Ministry of Labor.  This policy extends to contractors who provide services with their own staff; its application is permanently monitored through internal and external audits whose main task is to verify compliance of minimum human rights and labor issues.

In connection with suppliers, significant potential risks of cases of child labor have been identified in the supply of cocoa, corrugated material, fresh fruits and vegetables, wheat, eggs, mils and substitutes.  Grupo Nutresa has not identified significant potential risks specifically in cases of young workers exposed to hazardous work.  Significant potential risks have been identified in the non – conducive labor environment and labor accidents in the supply of meat, corrugated material, adhesives, inks, trays and thermoforming, and transport services (cargo, personnel and product).

As a control measure, inquiries are made of suppliers if the prohibition of child labor exists.  Also, during the on – site tour, observations are made that there are no children working and resumes and social security reports are requested.

Also, in the Global Compact Self – Evaluation, suppliers are asked if they have an information mechanism on policies established against any type of forced or mandatory work and if they have mechanisms to control child labor.

The evaluation of suppliers has been carried out only in Colombia; in the other countries, the study and the classification of risks by category have not been conducted.

We have not identified significant risks of generating episodes of forced labor in Grupo Nutresa workplaces.  Grupo Nutresa has a strict policy of hiring personnel who, freely and voluntarily, want to render their services, which is extended to the contractors who provide services with their own personnel.  All of this is permanently monitored through internal and external audits whose main task is to verify compliance of minimum human rights and labor issues.

Significant potential risks of forced labor in suppliers have not been identified.  However, we have identified significant potential risks in terms of excessive work days in services for contact centers, promotion and marketing, assembly, transport (cargo, personnel and product), surveillance and the supply of salt.

The evaluation of suppliers has been carried out only in Colombia; in the other countries, the study and the classification of risks by category have not been conducted.


Security personnel who have received training in human rights G4-HR7


The data reported in 2014 includes the operation of Chocolates and Galletas Costa Rica, Galletas United States and TMLUC, while in 2013, only the data for Colombia was reported.


Complaints about human rights G4-HR12



Centers that have been the object of examinations or evaluations of the impact in Human Rights matters G4-HR9




Future vision

Management of Human Rights will remain a challenge in the medium and long term, so the work plan is foreseen through 2020 and considers the internal management of the businesses, and the management of contractors, suppliers and marketers.

For 2015, we will implement the audits on labor standards and compliance of human rights in third parties and accompany the closing of gaps to those who present opportunities. Likewise, we plan to continue ensuring that all the businesses manage the risks in line with the priorities of Grupo Nutresa.

Regarding the management of the right of freedom of association and collective bargaining, the Organization will continue working together with union leaders and worker representatives to promote dialogue and inclusion, and identify alternatives to continue contributing to the quality of life of employees and the sustainability of the businesses, with mutually beneficial agreements. Similarly, we will continue forming and developing skills in leaders to understand and manage the relationship with the different groups, based on trust and dialogue.

Reinforcing the dissemination that encourages using the most effective mechanisms to scale claims, concerns and complaints about possible violations of human rights will be the work in 2015.

Another important challenge is the construction of the risk matrix in international operations and the implementation of the management system, conversations and meetings of the Strategic Committee with these operations.


Human rights training session for the Coffee Business employees.



Some initiatives


Human rights training for internal staff, contractors, suppliers and marketers G4-HR3

Achieving a greater practical understanding in this matter and commitment to its management is added to the identification of risks to be managed in the short, medium and long term.

During 2014, we worked on incorporating 784 contractors, suppliers and marketers into the human rights strategy, making them aware of and training them in the subject and defining a participatory work plan for 2015, aimed at managing the risks.

Review of human–rights grievance mechanisms

During 2014, we advanced in reviewing the effectiveness of the instruments to consult and report possible violations in human rights, and we identified those that are most effective, accessible, objective, transparent and confidential, to disclose them and position them in the future among the different stakeholders for proper use.


Development of a joint working agenda with unions and worker representative

As a team, developing knowledge on diversity and inclusion, constructing agreements and effective conversations, which achieved closeness, trust and a common purpose. We conducted ten workshops with the participation of 216 people and an investment of COP 147 Million. 


Human rights education for the Cold Cuts Business sales force.

Human rights training session for the Cold Cuts Business sales force.